Measuring worker satisfaction

Since 2021, and as part of the Worker Voice project, DECATHLON has rolled out a survey tool that measures worker satisfaction and well-being based on the Engagement and Wellbeing (EWB) survey that was originally developed by Nike® and that is used by several companies in the textile sector. This survey guarantees confidentiality and simple digital access for respondents. It is deployed in collaboration with external partners.

This tool, in line with the Human Rights Policy, aims to empower suppliers to commit to their workers. The actions taken on the basis of the survey results make it possible to promote and work towards respecting the right of expression and the right to decent working conditions.

The EWB survey addresses six workplace well-being themes: communication, pay, work-related stress, social relations, skills development and health/safety (including harassment). The 20 questions asked of factory workers enable each site to identify areas for improvement to create a better working environment.

The results can be analysed by demographic group, such as gender, tenure or job role, to set out measures adapted to each individual.

In 2025, 202 sites, from 12 countries conducted an Engagement and Wellbeing Survey (122 sites in 13 countries in 2024). More than 154,000 workers responded this year (91,000 in 2024), with an average participation rate of 83% for all sites concerned (70% in 2024). To better understand the perception of workers who are potentially more exposed or marginalised (e.g., due to gender or seniority), Decathlon analyses the results of the EWB survey by specific categories. It then uses this analysis to create targeted action plans addressing the issues identified in these
categories.