A long-lasting relationship
Getting your feedback, getting your impressions, talking to you, sharing a passion we have in common, supporting, motivating and helping… Experiencing DECATHLON doesn't stop at buying a product.
Satisfied or satisfied is our priority
When you post a review about one of our products or one of our services, everything is sent to the teams directly concerned (product manager, store manager...). We are committed to answering 100% of negative reviews.
Your feedback is important to us and contributes to improving the quality of the products and services we offer you!
And to prove your feedback matters, if one of our products is rated below ⅗, the item is withdrawn from sale to make improvements. And for products with a rating lower than 3.5/5, we promise to continually make improvements to make you satisfied.
A product's lifespan doesn't stop once it's purchased
A PRODUCT FOREVER: MORE THAN JUST A WISH, IT'S OUR AIM!
We offer several solutions to prolong your story with our products because a backpack or a bike's lifespan doesn't stop once you no longer need it or when it's damaged.
The workshops
For over 40 years, our Workshops have been available at a regional level and in stores, proving support with repairing and maintaining your sports equipment.
Workshop services
Do you need a bit of help with assembling, maintaining or repairing your bike or treadmill? We thought of you! We've even got a whole website dedicated to workshop services. On the menu: tutorials, compatible spare parts, user manuals and technical information. No excuses for not getting started!
Second-hand
We give a new chance to sports equipment that is no longer in use. Every item is checked and they even come with a 2-year guarantee and can be exchanged or refunded.
Part-exchange
Bring back your old bike or your old skiing equipment we'll buy it back to give it a new lease of life.
Rental
For a little over a year, we've tested the implementation of different rental offers: camping equipment, trekking equipment, long term cycling bike rental: come and discover our new ways of offering certain products and subsequently doing an activity differently!
Supporting and connecting sports users: get our coaching!
We love sport. We would like to get you motivated to do some. And guide you when you’re doing your activity. To do this, we've imagined and put online several websites and apps, all suitable for the needs and wishes of both the child and adult sports users.
Sports advice
Discover one or more sports, improve how you exercise, welcome to Sports advice! The website for getting motivated and upgrading your sports knowledge. We've also recently started offering podcasts, advice to listen to during a sports session
Decathlon coach
Do you have a sports goals in mind? We've got a plan. And a coach! It's all on our mobile app: DECATHLON COACH. Install the app and let yourself to be guided with a virtual talking coach. You can even keep track of your activity by following the details of the session. Bonus: It's free!
Decathlon activities
Joining other sportspeople to train, find an activity to do solo or with the family, it's all within reach with DECATHLON Activities. And there's more: coaches, meet ups, DECATHLON Activities matches you with other sportspeople!
Enter the outdoors
Enter outdoors: the french guide to outdoor thrills, a large community where you can talk and exchange with others. And we share ideas and tips for being adventurous close to home. Getting some fresh air, a parachute jump, and even a walk to make new friends, it's all there! Catering for all tastes, and all types of outdoor desires.
Did you know?
Each year, in September, we organise the Vitalsport.
What is it? A unique event for discovering sport. On the menu: more than 100 participating French stores, dozens of sports, workshops supervised by qualified instructors.The event is free, open to all. And it is part of the “Feel sporty” system, set up by the French Ministry of Sports. Vitalsport lets you to have fun time sharing and discovering clubs and associations in your area and choose your sports activity of the year!
The DECATHLON Foundation, sport has so much to offer
Since 2005, the DECATHLON Foundation supports teammates who want to get involved locally in social initiatives that combine sport, health, education and employability.
The DECATHLON foundation provides funds for social initiatives through sustainable investments dedicated to sports pitches, fitting out indoor sports facilities, sports equipment or even training for sports jobs.
The project is coordinated day-to-day by the Decathlonians themselves who co-wrote the project, taking part in the events. The Foundation is, therefore, the convergence of human, sports and solidarity values.
Want to look deeper into what we are doing?
We want you to understand how we operate but it's not easy trying to get the balance right between keeping explanations simple and wanting to explain everything in detail. If you want to find out more, feel free to take a look at our Non-Financial Reporting Statement. It's an inventory, published each year, of all the initiatives that are leading to sustainable progress.
