A LONG-LASTING RELATIONSHIP

decathlon circular economy

Getting your feedback, getting your impressions, talking to you, sharing a passion we have in common, supporting, motivating and helping… Experiencing DECATHLON doesn't stop at buying a product.

Satisfied or satisfied is our priority

When you post a review about one of our products or one of our services, everything is sent to the teams directly concerned (product manager, store manager...). We are committed to answering 100% of negative reviews.
Your feedback is important to us and contributes to improving the quality of the products and services we offer you!


And to prove your feedback matters, if one of our products is rated below ⅗, the item is withdrawn from sale to make improvements. And for products with a rating lower than 3.5/5, we promise to continually make improvements to make you satisfied.

decathlon reviews
decathlon aftersales experience

A PRODUCT'S LIFESPAN DOESN'T STOP ONCE IT'S PURCHASED

A PRODUCT FOREVER: MORE THAN JUST A WISH, IT'S OUR AIM!
We offer several solutions to prolong your story with our products because a backpack or a bike's lifespan doesn't stop once you no longer need it or when it's damaged.

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The workshops

For over 40 years, our Workshops have been available at a regional level and in stores, proving support with repairing and maintaining your sports equipment. 

Workshop services decathlon website support spare parts compatibles

Workshop services

Do you need a bit of help with assembling, maintaining or repairing your bike or treadmill? We thought of you! We've even got a whole website dedicated to workshop services. On the menu: tutorials, compatible spare parts, user manuals and technical information. No excuses for not getting started! 

second-hand second life decathlon

Second-hand

The product's second life take place on DECATHLON Second-hand: good deals in store, online or during Trocthalon events all over France. Because giving a product another life when you longer need it or don't want it any more makes perfect sense! The added bonus: our second-hand products come with a warranty. Oh yes!

part-exchange decathlon bike and ski part-exchange

Part-exchange

Bring back your old bike or your old skiing equipment we'll buy it back to give it a new lease of life.

rental decathlon sports equipment rental

RENTAL

For a little over a year, we've tested the implementation of different rental offers: camping equipment, trekking equipment, long term cycling bike rental: come and discover our new ways of offering certain products and subsequently doing an activity differently!

decathlon aftersales experience
decathlon coaching

SUPPORTING AND CONNECTING SPORTS USERS: GET OUR COACHING!

We love sport. We would like to get you motivated to do some. And guide you when you’re doing your activity. To do this, we've imagined and put online several websites and apps, all suitable for the needs and wishes of both the child and adult sports users.

sports advice decathlon sports advice

SPORTS ADVICE

Discover one or more sports, improve how you exercise, welcome to Sports advice! The website for getting motivated and upgrading your sports knowledge. We've also recently started offering podcasts, advice to listen to during a sports session

decathlon coaching app decathlon

Decathlon Coach

Do you have a sports goals in mind? We've got a plan. And a coach! It's all on our mobile app: DECATHLON COACH. Install the app and let yourself to be guided with a virtual talking coach. You can even keep track of your activity by following the details of the session. Bonus: It's free!

decathlon activities

DECATHLON ACTIVITIES

Joining other sportspeople to train, find an activity to do solo or with the family, it's all within reach with DECATHLON Activities. And there's more: coaches, meet ups, DECATHLON Activities matches you with other sportspeople!

enter outdoors decathlon walking guide

ENTER THE OUTDOORS

Enter outdoors: the french guide to outdoor thrills, a large community where you can talk and exchange with others. And we share ideas and tips for being adventurous close to home. Getting some fresh air, a parachute jump, and even a walk to make new friends, it's all there! Catering for all tastes, and all types of outdoor desires.

decathlon coaching
vitalsport decathlon

DID YOU KNOW?

Each year, in September, we organise the Vitalsport. 
What is it?A unique event for discovering sport. On the menu: more than 100 participating French stores, dozens of sports, workshops supervised by qualified instructors.The event is free, open to all. And it is part of the “Feel sporty” system, set up by the French Ministry of Sports. Vitalsport lets you to have fun time sharing and discovering clubs and associations in your area and choose your sports activity of the year!