Customer satisfaction at the hear of our actions
From designing our products through to selling them, Decathlon focuses on delivering long-term customer satisfaction. The quality of our products and services is an on-going requirement, with user safety a prerequisite.
Among the main sources of information that helps us understand how our customers perceive our product quality are the ratings and comments they post on our retail websites. Comments are used to amplify ratings, to enable us to delve further into what makes customers satisfied or disappointed with our products.