Quality: a cross-functional process
During the design process
For each product family, engineers identify the tests necessary for satisfying user needs, internal and statutory quality standards, and check that any potential risks identified have been eliminated . All product characteristics are set out in their specifications. Throughout the development process, quality managers provide support to help make designs more reliable and efficient, and to ensure compliance with the required criteria.
Our production quality teams ensure that the product manufactured adheres to the specifications. Our teams adapt the inspections they are to carry out in line with the supplier’s level of expertise, from the component reception stage through to the warehousing of finished products. Quality in production managers play a regular support role helping teams with the basics, and training them to draw up inspection plans.
When teams detect product dissatisfaction, several possible courses of action present themselves: repair, destruction, or donations to associations. In some countries, teams decided to apply a commercial policy whereby products scoring less than 3 out of 5 in online reviews were withdrawn from sale and not reinstated until they had been improved.