Creating safe, high quality products

In 2016, almost a billion Decathlon products were sold in 28 countries. Each of these channelled our promise to satisfy users right throughout their experience. This essential aim is something that we cultivate at each stage of our product life cycles.

 

Our teams are also working to minimise any risks linked to their chemical composition, whether for our users, our sales assistants, manufacturing operatives or people living in and around production areas.

Quality and safety
in 2016

A summary

• Decathlon is mobilising the full chain of departments, from product design through to aftersales service, in order to design and sell products that comply with its own rigorous set of quality criteria.

• Our teams are looking into ways to replace certain hazardous substances, sometimes even anticipating new regulations and standards.

Quality returns rate for Decathlon products
Per million products

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Focus
« A commitment to eliminate PFCs from our products »

As PFCs (perfluorinated compounds) are considered to be an “extremely concerning” substance according to the European Chemicals Agency, Decathlon teams are working hard to abolish them. The chemical changes modify textiles’ physico-chemical properties; all bonding and laminating processes also need to be re-adjusted, product by product.

In view of this situation, the mountain sports division (Quechua, Wedze, Simond) pledged in 2016 to eliminate PFCs from its textile products by 2020.

Quality: a cross-functional process

During the design process

For each product family, engineers identify the tests necessary for satisfying user needs, internal and statutory quality standards, and check that any potential risks identified have been eliminated . All product characteristics are set out in their specifications. Throughout the development process, quality managers provide support to help make designs more reliable and efficient, and to ensure compliance with the required criteria.

During production

Our production quality teams ensure that the product manufactured adheres to the specifications. Our teams adapt the inspections they are to carry out in line with the supplier’s level of expertise, from the component reception stage through to the warehousing of finished products. Quality in production managers play a regular support role helping teams with the basics, and training them to draw up inspection plans.

In stores

When teams detect product dissatisfaction, several possible courses of action present themselves: repair, destruction, or donations to associations. In some countries, teams decided to apply a commercial policy whereby products scoring less than 3 out of 5 in online reviews were withdrawn from sale and not reinstated until they had been improved.

Focus
« Ensuring that our products comply with all regulations »

Each product should fulfil the statutory regulations applicable in all countries where it is sold. A team of in-house lawyers helps engineers to ensure that their products comply with international standards.

Chemical composition of products: working proactively with our suppliers

Since 2007, a special team has been in charge of leading this area and, in 2016, four people were given the responsibility of managing the overall project and defining risky substances, tolerance thresholds, test methods and control frequencies.

They undertake constant monitoring to identify substances and solutions to warn of, and also oversee the quality of relations with users in these areas, so that they can respond to their questions as quickly as possible.

Sitting on various design and production teams, quality managers implement control plans designed to monitor suppliers and our products. On the ground are those tasked with rolling out the strategy to our suppliers. In 2016, 73.8% suppliers pledged to respect the list of substances and thresholds by signing Decathlon’s Restricted Substances List.

Download the RSL

Focus
« Our priority risk substances »

PFCs (perfluorinated compounds)

As PFCs (perfluorinated compounds) are considered to be an “extremely concerning” substance according to the European Chemicals Agency, Decathlon teams are working hard to abolish them. In view of this situation, the mountain sports division (Quechua, Wedze, Simond) pledged in 2016 to abolish PFCs from its textile products by 2020.

PAHs (polycyclic aromatic hydrocarbons)

As these substances (known to be carcinogenic) have been regulated by the European Union since the end of 2015, we are monitoring their presence in all of our products containing rubber or neoprene. They have been part of our RSL for many years.

Acetophenone azine

Present in come EVA foams, acetophenone azine is allergenic. While this substance is not regulated for consumer goods, we have included it on our RSL since 2016 and are in the process of eliminating foam products that are intended to come into prolonged contact with the skin, such as shinpads.